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Privacy Policy -

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About Us -
We are one of the largest small appliance parts stores in the country. We have been in business since 1948 and we strive to provide hard-to-find parts at a great value with fast shipping. Thank you for taking the time to browse our site. If you do not find the product you need, please feel free to contact us with any questions at the e-mail address below.

Information Collected through Checkout -
To process your order, we ask for address information, telephone number, fax number, email address, and credit card information. This information is used to complete your order and is never shared with, sold to, or rented to third parties except to complete the order. We may contact you regarding your order if we have questions or problems with the shipment.

Order Cancellation -
Canceling Your Order - We are committed to quickly processing and shipping your order. Due to that commitment, we are often unable to change or cancel orders once they are placed. We will do our best to assist you if there are problems with your order, but we can make no guarantees.

Order Tracking -
Tracking Your Order - You will receive an e-mail with the tracking number. It will ship from a MyPartsOrder. If you do not receive this e-mail, go to and select "Track by Reference" option and use your 6-digit order number as the reference number. The link can be accessed here,

Returns / Refunds -

If you received an incorrect item, incomplete order, damaged item, or are needing to return an item,
Please let us know within 7 Days of receipt.

We offer a 30-day money-back guarantee. All returns must include prior authorization. Returns without authorization may result in a delay in receiving a refund. For return authorization, please email with your order number at

Items returned without original packaging, missing items or accessories, or with damage will be subject to a restocking fee beginning with 15%. If significant damage is found on appliances and/or parts, or outside the 30-day return period, we reserve the right to decline a refund. It is the customer's responsibility to insure a package against any damage during shipping. Returns received after 30-days are subject to a 15% re-stocking fee as well.

Any electrical items that have been soldered or tampered with (i.e. shaver batteries, fuse links, heating elements, solenoid valves, and thermostats) may not be returned for credit. Shipping is non-refundable including any return shipping incurred. Shipping costs are only refundable if it is a result of our error.

Defective Item Replacement -
If an item is received defective, please e-mail us within 48 hours. If a replacement for a defective item is chosen, we will send out a prepaid FedEx return label for you to return the package to us. Once the package is received by us, then a replacement item will be issued. A copy of the original invoice, original packaging, and accessories MUST be included in order to replace the defective item.

Free Shipping Return and Refund Policy -
Shipping charges are non-refundable including any return shipping charges. Customers will be refunded the Full Order Price less the original outbound shipping charge. In most cases, we will withhold $2 for packages sent USPS, $4 for packages sent SmartPost, and $8 for packages sent FedEx.

Sales Tax -
No Sales Tax will be charged on most orders. Because we have physical locations in both Kansas and Missouri, we must collect sales tax for all purchases with Kansas or Missouri addresses. Sales tax percentages are calculated at checkout.

Backorder Policy -
If an item is out of stock on your order, we will contact you by the e-mail address provided. Please make sure that you authorize e-mails from us to prevent our e-mails from going to bulk or spam folders. We will provide an estimated time of arrival for the out of stock item. Your card will be charged at the time of the order. We can cancel your order at any time before shipment, please let us know via e-mail if you need to cancel.

Factory Serviced -
We are able to offer incredible savings on some products that are available factory serviced. Factory serviced items have been returned to the manufacturer for a variety of reasons including: returns to the retail store of purchase unused, items with a cosmetic blemish, demonstration units and items with slight defects. In addition, new items that are overstocks are labeled factory serviced.

In all instances, the product is shipped to the factory, inspected, restored to original factory specifications if required, tested and repackaged. These products cannot be sold as new, so they are considered "factory serviced".

Because of the rigorous inspection and testing process, the defect rate of factory serviced products is actually much lower than that on items sold new. If an item is factory serviced, then it will be clearly labeled in the listing.

Third-Party Web Beacons:
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Coupon Codes -
We do not have any coupon codes currently.

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30-Day Money Back Guarantee- On all products we sell